5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property supervisors want, but also often do not due to a lack of ongoing excellent control processes.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you see if the protector organization is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it’s crucial to implement a method of verification and quality control to make sure that problems connected with the lack of doing these tasks don’t start to occur.
In this article we will talk five (5) easy steps to enhancing your security guard service and achieving what you imagine as your ideal warehouse security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is one of these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it look decent.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another superb way to screen if the protector is a good fit for your property is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from this shield and it provides you a chance to request a different shield if you think that it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his assigned property is not as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
Determine the answer to each of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work is not significant and they start to find themselves as not as a region of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of distant supervision that prove most successful are:
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These monitoring systems permit the security guard company to track the log and time the action of these guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard company provides a way of making certain that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your security as you aren’t there. Through these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant is not really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.